Frequently Asked Questions
How to Order
All Topics
How long does it take?
All of our pieces are built to order from scratch. Right now, it takes an estimated average of eight months for us to build a piece of furniture, with shipping to you varying on the destination. Yes, it is a wait, but our furniture is handbuilt with more customization options than anyone else. Our capacity is limited as it can take as long as two years to train our craftspeople on building our sofas. We are confident you will love your custom furniture and that it is well worth the wait.
Shipping times will vary; you can get an idea of how long delivery will take to your state on our shipping page.
Important things to keep in mind: An "average" means that some times are shorter and some are longer. Numerous factors influence timelines, including material availability, customization requests, etc. We cannot and do not guarantee a delivery time under any circumstances. Again, we cannot and do not guarantee a delivery time under any circumstances.
Can you check to make sure a fabric or leather is available before I order?
Yes, we definitely can check with our vendors on the availability of a certain fabric or leather. However, by the time we hear back from them and relay that information to you, the availability may have changed. For example, if we find out there are 12 yards of a certain fabric in stock on a Wednesday afternoon, the available quantity may very well have changed by Thursday morning. There are no guarantees that quantities will be accurate between the time we check and actually placing the order for that particular material. Textile and leather vendors are unable to place holds on materials in most circumstances.
We recommend selecting a fabric and backup option or two. In the event of an extended backorder on your primary choice, we can notify you and give you the option to reselect an alternate.
That said, we build furniture that will last for many years. Given the choice between getting exactly what you want and getting a second choice a month or so earlier, we often recommend — patience-testing as it may be — waiting for the fabric you love.
Why do I have to contact you to get pricing or place an order?
You can see the starting prices of our pieces in both fabric and leather on the profile page for each style. Your selection of fabric or leather and other finishing details may adjust the price.
At Roger + Chris, your furniture is built on demand. Each piece can be extensively customized, so we need to speak with you via email or phone to confirm your order before we start making it. We aren't going to upsell you or anything...we just want to make sure you receive exactly what you want.
Can I order fabric swatches?
Yes, absolutely. We highly recommend getting swatches prior to placing your order to verify the color and feel.
To order fabric or leather swatches, visit our swatch section and request samples. If you have questions about which might be best for you, contact us or give us a call toll-free at 1-855-433-2233.
How does payment work?
We accept all major credit cards. We also accept payment via e-check, ACH, and physical check. We bill half of the furniture cost up-front and the balance when your order is ready for pickup by the carrier. You pay the carrier directly for their services (with some exceptions).
Nebraska residents pay sales tax.
All prices are subject to change without prior notice.
Can I purchase your furniture if I live outside of the U.S.?
Yes...and no.
Good news, Canadians! We can sell and ship furniture to many of you. Delivery zones are limited by our Canadian carriers and we can primarily serve the Eastern portion of the country. Please contact us to confirm delivery viability. To provide an accurate delivery quote, we will need detailed information on your order and your full address.
Unfortunately, due to shipping and customs restrictions we are unable to sell our products to individuals living outside of the United States or Canada. If you have a relationship with a third-party importer/exporter, we are happy to coordinate delivery to their US-based warehouse. We cannot find or recommend a firm for you.
